Pt

Agendar uma demo

Iniciar teste grátis

Jean-Luc Saillard

Jean-Luc Saillard

Head of Customer Success at Smartcat

Qualifications

20+ years of management experience in the translation business

Founder of a translation company

Early adopter of translation memory, workflow, and machine translation tools

Expertise

Translation technology

Translation memory

Machine translation

Localization workflows

Translation business management

Customer solutions

Jean-Luc Saillard is Head of Customer Success at Smartcat with more than 20 years of management experience in the translation business. A former translation company founder, he brings deep expertise in translation technology, workflow automation, machine translation, and customer solutions.

Experience

Head of Customer Success at Smartcat

Dec 2018 — Present · 7 yrs 8 mos

Leads customer success for enterprise AI translation and localization programs, connecting technology adoption with operational change.

Chief Operating Officer at Smartcat

Dec 2015 to Nov 2018 · 2 yrs 11 mos

Held operating leadership across localization technology, workflow design, and enterprise implementation.

Chief Operating Officer at ABBYY Language Services USA

Jul 2012 to Dec 2015 · 3 yrs 5 mos

Operations leadership for a global language-technology and translation-services provider.

Chief Executive Officer at Connective Language Services LLC

Jun 2002 to Jul 2012 · 10 yrs 1 mo

Founded and led a language-services company for a decade, building translation, workflow, and machine-translation expertise.

Translation Technology role at STAR USA LLC

Jan 1999 to Jan 2000 · 1 yr

Early role in the translation-technology and localization industry.

Articles (8)

Translation quality expectations metrics & processes with clients

Translation & Localization Blog

How LSPs can diversify their services

Translation & Localization Blog

LSP guide – Everything you need to build your thriving niche

Translation & Localization Blog

How to enter the US translation market

Translation & Localization Blog

Events & webinars (12)

Meet Smartcat at LTEN 2026 in Kissimmee, FL — Booth #824

June 17, 2026

Gaylord Palms Resort & Convention Center, Kissimmee, Florida

Digital Transformation for Translation - How IPS Did It

November 15, 2024

Online

Workshop: Instantly Dub videos Into Any Language

June 25, 2024

Online

Smartcat AI Prompt Engineering Workshop

March 28, 2024

Online

Qualifications

20+ years of management experience in the translation business

Founder of a translation company

Early adopter of translation memory, workflow, and machine translation tools

Expertise

Translation technology

Translation memory

Machine translation

Localization workflows

Translation business management

Customer solutions

Our Editorial Guidelines

Every Smartcat article is human-written and fact-checked by professional linguists, localization specialists, and experienced editors, with generative AI used for research only. We vet all content for accuracy, educational value, objectivity, and clarity.

Learn more about our editorial team and editorial guidelines.

Book a demo